About
While most help desks focus on fixing technical issues with computers, printers, and networks, we take a different approach. We focus on supporting the computer users themselves.
Our Story
The PC Help Desk, Inc. is not your typical IT support team
Our team of experts specializes in using advanced software features, introducing new software applications, creating macros to automate manual tasks, and developing custom data solutions. By doing so, we help our clients increase the effectiveness of their existing staff and get more data-oriented work done in less time.
For over 20 years, our mission has been to show our clients how to leverage computers and technology to get more work done in less time.
Our Mission
What We Believe In
We believe that technology should work for you, not the other way around. That’s why we take the time to understand your unique needs and preferences, and provide tailored solutions that fit your business.
So if you’re looking for the kind of help desk that focuses not on just keeping you up and running, but on helping your users grow and work faster, then The PC Help Desk is the right choice for you. Contact us today to learn more about our services and how we can help you succeed.
Benefits
Why Choose Us?
We are not your typical support team.
Passion
We are absolutely passionate about what we do. We want to solve your data problems – especially the hard ones! We want to help your data stewards do their jobs faster while improving the quality of your data. And we love to build lasting relationships with our clients. Many of our clients have been with us for over 20 years!
Our Experience
Some of the industries we have worked in include Manufacturing, Biotech, ‘Big Oil’, Financial, Construction, Insurance, Technology, Sports, and more. Having worked on projects in across so many industries, we have probably seen challenges at least similar to yours. That helps us to get up to speed quickly.
Our Integrity
We want to deliver the solution you ask for – unless you’re wrong! If you hire us to design a system to do ‘X’, and we know of a way to do it faster and at a lower cost, we will tell you. Back in 2010, we were asked to develop a custom module for a new database we were developing. The price would have been just over $3,500. We learned that functionality existed in a legacy system that they had never activated and advised them to use that. They agreed. We’ve been working with that customer ever since!
Our Dedication
When you hire us to work with you, you’re getting a virtual employee, without the burdened overhead. Once we enter into a relationship, we look out for your best interests as your most loyal employee. We bring all of our experience and insight to the table to help you find the best, most cost-effective solution for your specific needs.
Our Flexibility
If your problems require a big solution, but you don’t have the budget or resources to go all-in, we are delighted to work with you to find targeted improvements that will yield incremental benefits, and support the larger project later on.
You’d be surprised at how much power the Microsoft 365 tools have right out of the box. We can help by making incremental improvements that can be leveraged down the road. It doesn’t have to be an all or nothing deal.